I have a Masters degree in Human-Computer Interaction and I work as a UX Architect at Magellan Health. I am a firm believer in research based design. This core belief drives the work I do, what I speak about at conferences and the topics I cover in my books. UX Design is at the heart of everything I do.
As a believer in user-centered design I constantly seek methods for gaining greater insight into the user, their needs and how effective an interface is for them. I pair this with 15 years of experience in building websites to drive towards actionable insights that enable a team to greatly increase the value of their product.